EFEKTIVITAS PELAYANAN PUBLIK BERBASIS TEKNOLOGI INFORMASI DI RUMAH SAKIT X PATI

Penulis

fadhila nazwa rahmania universitas muhammadiyah kudus
Ahmad Farid
Nada Tazkiya Hanifa
Salma Desita
Nazahra Qurrota A’yun

DOI:

https://doi.org/10.64314/jikka.v5i2.306

Kata Kunci:

Pelayanan Publik, Teknologi Informasi, Efektivitas Layanan, Studi Kualitatif, Literasi Digital

Abstrak

Pendahuluan: Pelayanan publik merupakan aspek penting dalam meningkatkan kualitas pemerintahan dan kepuasan masyarakat. Implementasi teknologi informasi dalam pelayanan publik diharapkan mampu meningkatkan efisiensi, transparansi, dan aksesibilitas layanan. Penelitian ini bertujuan untuk mengevaluasi efektivitas pelayanan publik berbasis teknologi informasi dari perspektif pengguna dan penyedia layanan. Metode Penelitian: Metode penelitian yang digunakan adalah kualitatif dengan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi partisipatif, dan dokumentasi pada beberapa instansi yang telah menerapkan sistem pelayanan berbasis teknologi informasi. Analisis data dilakukan secara tematik untuk mengidentifikasi kelebihan, hambatan, serta faktor pendukung efektivitas pelayanan. Hasil Penelitian: Hasil penelitian menunjukkan bahwa pelayanan berbasis teknologi informasi mampu mempercepat proses layanan dan meningkatkan transparansi, namun masih terdapat kendala seperti keterbatasan literasi digital masyarakat dan infrastruktur yang belum merata. Kesimpulan: Kesimpulannya, teknologi informasi memiliki potensi besar dalam meningkatkan efektivitas pelayanan publik, tetapi perlu dukungan dari aspek pelatihan, pengembangan infrastruktur, dan sosialisasi yang intensif untuk mengoptimalkan manfaatnya bagi masyarakat.

Biografi Penulis

Ahmad Farid

Public services are a crucial aspect in improving the quality of government and public satisfaction. The implementation of information technology in public services is expected to increase efficiency, transparency, and accessibility of services. This study aims to evaluate the effectiveness of information technology-based public services from the perspective of users and service providers. The research method used was a qualitative case study approach. Data were collected through in-depth interviews, participant observation, and documentation at several agencies that have implemented information technology-based service systems. Data analysis was conducted thematically to identify strengths, barriers, and supporting factors for service effectiveness.The results indicate that information technology-based services can accelerate service processes and increase transparency. However, obstacles remain, such as limited digital literacy and uneven infrastructure. Conclusion: In conclusion, information technology has significant potential to improve the effectiveness of public services. However, support in the form of training, infrastructure development, and intensive outreach is needed to optimize its benefits for the public.

Nada Tazkiya Hanifa

Public services are a crucial aspect in improving the quality of government and public satisfaction. The implementation of information technology in public services is expected to increase efficiency, transparency, and accessibility of services. This study aims to evaluate the effectiveness of information technology-based public services from the perspective of users and service providers. The research method used was a qualitative case study approach. Data were collected through in-depth interviews, participant observation, and documentation at several agencies that have implemented information technology-based service systems. Data analysis was conducted thematically to identify strengths, barriers, and supporting factors for service effectiveness.The results indicate that information technology-based services can accelerate service processes and increase transparency. However, obstacles remain, such as limited digital literacy and uneven infrastructure. Conclusion: In conclusion, information technology has significant potential to improve the effectiveness of public services. However, support in the form of training, infrastructure development, and intensive outreach is needed to optimize its benefits for the public.

Salma Desita

Public services are a crucial aspect in improving the quality of government and public satisfaction. The implementation of information technology in public services is expected to increase efficiency, transparency, and accessibility of services. This study aims to evaluate the effectiveness of information technology-based public services from the perspective of users and service providers. The research method used was a qualitative case study approach. Data were collected through in-depth interviews, participant observation, and documentation at several agencies that have implemented information technology-based service systems. Data analysis was conducted thematically to identify strengths, barriers, and supporting factors for service effectiveness.The results indicate that information technology-based services can accelerate service processes and increase transparency. However, obstacles remain, such as limited digital literacy and uneven infrastructure. Conclusion: In conclusion, information technology has significant potential to improve the effectiveness of public services. However, support in the form of training, infrastructure development, and intensive outreach is needed to optimize its benefits for the public.

Nazahra Qurrota A’yun

Public services are a crucial aspect in improving the quality of government and public satisfaction. The implementation of information technology in public services is expected to increase efficiency, transparency, and accessibility of services. This study aims to evaluate the effectiveness of information technology-based public services from the perspective of users and service providers. The research method used was a qualitative case study approach. Data were collected through in-depth interviews, participant observation, and documentation at several agencies that have implemented information technology-based service systems. Data analysis was conducted thematically to identify strengths, barriers, and supporting factors for service effectiveness.The results indicate that information technology-based services can accelerate service processes and increase transparency. However, obstacles remain, such as limited digital literacy and uneven infrastructure. Conclusion: In conclusion, information technology has significant potential to improve the effectiveness of public services. However, support in the form of training, infrastructure development, and intensive outreach is needed to optimize its benefits for the public.

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